Frequently Asked Questions
Do you ship internationally?
International orders are most welcome. We offer flat rate economy shipping anywhere in the world for S$16, and priority shipping for S$55.
Economy shipping will be sent by standard registered post that takes about 8-10 working days depending on customs. Goods sent this way are trackable in most countries.
We use Fedex for priority shipping, and this will usually reach you within 3 working days.
For exceptionally large orders, we will contact you if shipping rates differ.
Please note that customs duty for international shipments are the responsibility of the customer. Vanda Fine Clothing does not deliver to P.O. Boxes.
What happens if my parcel is lost?
According to past experience, we have had trouble with locating parcels delivered to Germany, Austria, Australia, Spain and some states in USA. 95% of the parcels we send by this method arrive safe and sound, but to these destinations it generally take a longer time and may not be trackable.
Kindly note that the postal service allows a maximum insurance compensation of S$68 for this service, so we are unable to compensate more than this amount. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for your item cost, up to a maximum of S$68.
If your shipping address falls within these destinations, or your local post office is not completely reliable, we strongly advise upgrading to the priority shipping option.
We use FedEx for priority shipping, and this will usually reach you within 3 working days. Since there is a very, very low chance of lost parcels with this option, we fully insure the item cost of your purchase.
Where and how are your products made?
Our products are proudly handmade in our own workshop in Singapore. Learn more about our design philosophy and construction process in the details section.
Are the colours accurately represented?
We make every effort to accurately describe and display the colours of our products. However, since actual colours and shades depend on your monitor and lighting conditions, we cannot guarantee that your screen will accurately reproduce the actual colours.
Do you accept custom orders?
We can adjust for difference in sizing (width and length). There is a nominal surcharge of S$15 for the first custom tie ordered, and subsequently the fee is $10 per tie. However, this is dependant on the availability of the fabric on hand, and production may take a while longer. Please email us at firstname.lastname@example.org with the details of your request and we will determine if we are able to meet it.
Why are the dimensions on my tie slightly different from the stated measurements?
While we strive for perfection, the reality is that a handmade product is never going to be 100% perfect. As such, minor variation in stated widths and lengths should not be considered as defects, but rather the nature of a product made by hand with fine fabrics. In particular, since we do not press our ties' edges completely flat, but rather allow them to roll naturally, they may appear to be narrower than stated.
Also, partially lined or unlined ties may stretch a little with use, since they are cut on the bias and do not have a very stiff interlining to hold them firmly in place. On our end we take extra care to pre-stretch each tie on the bias before cutting, and with some fabrics, we actually cut the tie a little shorter than the requested length in anticipation of stretch. Alas, with some loosely woven fabrics, this is not a full guarantee that the ties will not stretch a little more with repeated wear.
This is the little price that we pay for having elegant drape in a very lightly constructed tie. C'est la vie...
The product that I want is sold out. Are you planning to restock it?
We have only limited pieces of each product and all are released at the same time. Restocks are unlikely but not impossible. Please email us at email@example.com.
How soon will my order to be processed?
Available merchandise will usually be shipped within 3 business days if the order is received before 5:30 PM (GMT +8). We try to maintain most of our inventory as ready stock. However, if an item you have ordered is not kept in ready stock, we will require approximately one week to produce your item before it can be shipped.