Frequently Asked Questions

Do you ship internationally?

International orders are most welcome. We offer flat rate economy shipping anywhere in the world for S$16, FedEx International Economy shipping and FedEx International Priority shipping. The FedEx shipping rates are based on where you live (you will be notified of the shipping cost when you check out with your cart before making payment), and are a flat rate regardless of your order size.

** For deliveries to USA, please refer to the following section on the shipping policies specific to USA.

Economy shipping will be sent by standard registered post, a signature-required service that takes about 8-10 working days depending on customs clearance. During festive seasons, please allow a minimum of 3 weeks for your parcel to be delivered by Economy shipping due to heavy mail volumes. Goods sent this way are trackable in most countries. According to past experience, we have had trouble with locating parcels delivered to Italy, Poland, Germany, Austria, Australia, Spain, India and China. 95% of the parcels we send by this method are trackable and arrive safe and sound, but to these destinations it generally takes a longer time and may not be trackable.

Kindly note that the postal service allows a maximum insurance compensation of S$68 for economy shipping service, so we are unable to compensate more than this amount. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for your item cost, up to a maximum of S$68.

If your shipping address falls within these destinations, or your local post office is not completely reliable, we strongly advise upgrading to the priority shipping option.

FedEx International Economy shipping promises to deliver your parcels within 2-4 working days, and FedEx International Priority shipping within 1-3 working days. Since there is a very, very low chance of lost parcels with this option, we will fully insure the item cost of your purchase.

For exceptionally large orders, we will contact you if shipping rates differ.

Please note standard order processing time still applies.

Please note that customs duty for international shipments are the responsibility of the customer.

Do you ship to USA?

There are various shipping options that are available to the USA as of August 2013. The USPS and SingPost have amended some policies relating to registered mail articles, so please read the following information carefully before selecting your carrier option.

1) SingPost (USPS First Class Mail Service) - S$18
Improved delivery speed of 6-8 working days, with full tracking service available online. However, with this service, SingPost and the USPS will not offer insurance nor compensation in the event of lost or delayed parcels.

2) SingPost (Registered Mail Service) - S$16
Delivery speed of 8-10 working days, with no tracking.  In the event of lost parcels, there is a maximum insurance compensation of S$68. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for your item cost, up to a maximum of S$68.

3) FedEx (International Economy and International Priority) - S$39 & S$54
FedEx International Economy shipping promises to deliver your parcels within 2-4 working days, and FedEx International Priority shipping within 1-3 working days. Since there is a very, very low chance of lost parcels with this option, we will fully insure the item cost of your purchase.

For exceptionally large orders, we will contact you if shipping rates differ.

Please note standard order processing time still applies.

Please note that customs duty for international shipments are the responsibility of the customer.

What happens if my parcel is lost?

According to past experience, we have had trouble with locating parcels delivered to Italy, Poland, Germany, Austria, Australia, Spain and some states in USA. 95% of the parcels we send by this method are trackable and arrive safe and sound, but to these destinations it generally takes a longer time and may not be trackable.

Kindly note that the postal service allows a maximum insurance compensation of S$68 for economy shipping service, so we are unable to compensate more than this amount. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for your item cost, up to a maximum of S$68. 

If your shipping address falls within these destinations, or your local post office is not completely reliable, we strongly advise upgrading to the priority shipping option.

If you had selected the FedEx shipping options, there is a very, very low chance of lost parcels with these options. However, if the parcel is truly lost, we will either arrange for the full order to be shipped to you again, or if there are items that are sold out and cannot be replaced, we will send you a refund of the cost of the item.

Where and how are your products made?

Our products are proudly handmade in our own workshop in Singapore. Learn more about our design philosophy and construction process in the details section.

Are the colours accurately represented?

We make every effort to accurately describe and display the colours of our products. However, since actual colours and shades depend on your monitor and lighting conditions, we cannot guarantee that your screen will accurately reproduce the actual colours.

If you would like to get a feel of the fabric (for neckties only), we offer a swatching service. You may place an order for a set of 5 swatches at S$8, with free shipping.

Do you accept custom orders?

We can adjust for difference in sizing (width and length). There is a nominal surcharge of S$15 for the first custom tie ordered, and subsequently the fee is $10 per tie. However, this is dependant on the availability of the fabric on hand, and production may take a while longer. Before you place an order online for custom ties, please email us at info@vandafineclothing.com with the details of your request and we will determine if we are able to meet it.

Why are the dimensions on my tie slightly different from the stated measurements?

While we strive for perfection, the reality is that a handmade product is never going to be 100% perfect. As such, minor variation in stated widths and lengths should not be considered as defects, but rather the nature of a product made by hand with fine fabrics. In particular, since we do not press our ties' edges completely flat, but rather allow them to roll naturally, they may appear to be narrower than stated.

 Also, partially lined or unlined ties may stretch a little with use, since they are cut on the bias and do not have a very stiff interlining to hold them firmly in place. On our end we take extra care to pre-stretch each tie on the bias before cutting, and with some fabrics, we actually cut the tie a little shorter than the requested length in anticipation of stretch. Alas, with some loosely woven fabrics, this is not a full guarantee that the ties will not stretch a little more with repeated wear. 

This is the little price that we pay for having elegant drape in a very lightly constructed tie. C'est la vie...

The product that I want is sold out. Are you planning to restock it?

We have only limited pieces of each product and all are released at the same time. Restocks are unlikely but not impossible. Please email us at info@vandafineclothing.com.

How soon will my order to be processed?

Merchandise that are readily stocked will usually be shipped within two to three business days.

We try to maintain most of our inventory as ready stock. However, if an item you ordered is not readily stocked, we will require approximately one week to sew your item before it can be shipped.

We will keep you notified of the expected waiting time, and will email you upon shipment of the order.

 All custom orders will only be cut after payment of the customisation charges are completed. Thereafter, we will require approximately one week to sew your order before it can be shipped.