Available merchandise will usually be shipped within two to three business days if the order is received before 5:30PM Singapore time (GMT +8).
We try to maintain most of our inventory as ready stock. However, if an item you ordered is not readily available, we will require approximately one week to produce your item before it can be shipped.
We will keep you notified of the expected waiting time, and will email you upon shipment of the order.
Shipping & Delivery
Shipping within Singapore is free. International orders are most welcome as well. We offer flat rate economy shipping anywhere in the world for S$16, and priority shipping for S$55.
NOTE: Due to the heavy mail volume during the festive season, please allow a minimum of 3 weeks for your parcel to be delivered by Economy shipping.
Economy shipping will be sent by standard registered post, a signature-required service that takes about 8-10 working days depending on customs. Goods sent this way are trackable in most countries. According to past experience, we have had trouble with locating parcels delivered to Germany, Austria, Australia, Spain and some states in USA. 95% of the parcels we send by this method arrive safe and sound, but to these destinations it generally take a longer time and may not be trackable.
Kindly note that the postal service allows a maximum insurance compensation of S$68 for this service, so we are unable to compensate more than this amount. If your parcel is not received after 24 working days from the date of posting, we will issue a refund for your item cost, up to a maximum of S$68.
If your shipping address falls within these destinations, or your local post office is not completely reliable, we strongly advise upgrading to the priority shipping option.
We use FedEx for priority shipping, and this will usually reach you within 3 working days. Since there is a very, very low chance of lost parcels with this option, we fully insure the item cost of your purchase.
For exceptionally large orders, we will contact you if shipping rates differ.
Please note that customs duty for international shipments are the responsibility of the customer. Vanda Fine Clothing also does not deliver to P.O. Boxes.
Customers will receive e-mails from Vanda Fine Clothing notifying them of the stage their order is at. Upon shipment of the order, customers will receive an e-mail from Vanda Fine Clothing notifying them of the tracking code. With this code, you can track your order’s shipping status from here:
Refunds & Exchanges
We will gladly accept exchanges for the same item within 14 days of receipt. Should the item that you wish to exchange be out of stock, we will issue a full refund for the item.
Returns and exchanges on sale items and custom orders are not allowed, unless a mistake was made on our part.
If you wish to return or exchange an item, please email us for instructions as soon as possible at email@example.com. All items must be returned in their original state - unworn, free of damage, stains and fragrances and with original packaging and tags.
For return packages, all shipping costs, including any duty incurred during this process will be the customer's responsibility. If all conditions are met, a full refund for the item cost (not including postage) or exchange will be issued. Vanda Fine Clothing will not be responsible for any return packages lost in transit without confirmation of delivery to Vanda Fine Clothing. Please contact us if you have any questions and concerns.
Your privacy is important to us and we care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.
We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.